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Essential Insights
for Open Enrollment Readiness

Open enrollment is a critical period for health plans and third-party administrators (TPAs), presenting challenges in compliance, enrollment operations, and call center management. Managing these effectively is essential for member satisfaction and operational efficiency.

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Strategic Focus Areas for Open Enrollment Success

This guide shares key strategies from HealthAxis experts to help you navigate these complexities, ensuring your organization is prepared for open enrollment.

The guide focuses on three critical areas:

Compliance: Safeguarding your organization by staying ahead of regulatory requirements.

Enrollment Operations: Streamlining processes to handle large volumes efficiently and accurately.

Call Center Management: Delivering exceptional member service through optimized call center operations.

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See What Our Clients Are Saying

The team at HealthAxis is extremely helpful and informative. Their knowledge base for ideas, problem solving, and delivery are done so with outstanding quality and readiness. HealthAxis recognizes our concerns and they address them clearly and concisely by demonstrating superb product and system knowledge which earns our trust in their abilities.

Sharon Abney

Chief Operating Officer
InsuranceTPA.com Administrators
Over the course of our 22-year relationship, HealthAxis has provided exceptional service and support to our team. We value the collaboration and knowledge that their team brings to the table to address our concerns timely and efficiently.

Jennifer Moore

Vice President of the Group Health Program
NTCA–The Rural Broadband Association
HealthAxis has consistently met the Medicare supplement processing needs of our organization since January 2014. We can rely on them to process timely, error-free results. They maintain open communications and are very responsive to our processing and/or programming needs. We have asked for many processing upgrades over the years, and we have never had a request be denied or not be completed within time constraints. Questions are given top priory and solutions to issues are presented without prompting. Consistency is paramount, with minimal changes to the staff that supports us over the years. Overall, the relationship has been one in which we can truly trust they will meet the needs of our organization and policyholders.

Kevin Roberts

Sr. Vice President of Insurance Operations
United Commercial Travelers of America

The HealthAxis platform is a user-friendly system that allows for a smooth communication between each application. This allows for multiple departments to handle member customer service in an efficient manner.

Freedom Health and Optimum HealthCare

Is Your Organization Ready For Open Enrollment?

At HealthAxis, we understand the immense pressure health plans and TPAs face during open enrollment. This critical period demands operational precision, compliance, and the ability to scale resources to meet increased demands. That's why we offer comprehensive business solutions tailored to help you succeed.

Download Guide