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Strengthen Member Retention in 2025

Download our Checklist for 2025 Operational Excellence to help healthcare payers and TPAs identify and address the critical gaps that impact member experiences.

What You'll Gain:

Analysis Insights

Actionable Strategies

Competitive Edge

Streamline your operations and boost member retention with our expert checklist.

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Sustainable Profitability Through Strategic Member Retention

Enhancing member retention isn't just a cost-effective strategy; it’s a cornerstone of sustainable profitability for the coming year. In the healthcare industry, where competition is fierce and member expectations are high, retaining your existing base is both economically advantageous and critical for ongoing success.

Reduce Acquisition Costs: Acquiring new members is significantly more expensive than retaining existing ones. By focusing on retention, you save resources that can be invested elsewhere.

Improve Operational Efficiency: Retained members are familiar with your systems and processes, leading to smoother interactions and less administrative overhead.

Increase Member Lifetime Value: Loyal members are more likely to utilize your full range of services, leading to a higher revenue stream over time.

Enhance Brand Reputation: Positive member experiences translate into positive word-of-mouth marketing, attracting new members organically.

Download our checklist to identify operational gaps and boost member retention, setting your organization on the path to sustainable success in 2025.

Download Checklist
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See What Our Clients Are Saying

The team at HealthAxis is extremely helpful and informative. Their knowledge base for ideas, problem solving, and delivery are done so with outstanding quality and readiness. HealthAxis recognizes our concerns and they address them clearly and concisely by demonstrating superb product and system knowledge which earns our trust in their abilities.

Sharon Abney

Chief Operating Officer
InsuranceTPA.com Administrators
Over the course of our 22-year relationship, HealthAxis has provided exceptional service and support to our team. We value the collaboration and knowledge that their team brings to the table to address our concerns timely and efficiently.

Jennifer Moore

Vice President of the Group Health Program
NTCA–The Rural Broadband Association
HealthAxis has consistently met the Medicare supplement processing needs of our organization since January 2014. We can rely on them to process timely, error-free results. They maintain open communications and are very responsive to our processing and/or programming needs. We have asked for many processing upgrades over the years, and we have never had a request be denied or not be completed within time constraints. Questions are given top priory and solutions to issues are presented without prompting. Consistency is paramount, with minimal changes to the staff that supports us over the years. Overall, the relationship has been one in which we can truly trust they will meet the needs of our organization and policyholders.

Kevin Roberts

Sr. Vice President of Insurance Operations
United Commercial Travelers of America

The HealthAxis platform is a user-friendly system that allows for a smooth communication between each application. This allows for multiple departments to handle member customer service in an efficient manner.

Freedom Health and Optimum HealthCare