Delivering Branded Service Across Multiple Clients
Third party administrators (TPAs) support multiple health plans, each with distinct communication styles and member expectations. To retain clients and strengthen contract […]
Selecting a BPaaS Partner for High-Volume, Low-Complexity Operations
How Commercial Health Plans Can Evaluate Fit, Plan Transitions, and Control Risk Commercial health plans face growing pressure to contain administrative costs […]
5 Key Indicators Your Claims Process Needs an Overhaul
Claims operations in government programs rarely fail overnight. They erode slowly. A new program is added here, a temporary policy fix is […]
A Sourcing Model for Government Program Back-Office Work
Insurance providers in the government sector face growing pressure to manage higher enrollment volumes, more complex documentation requirements, and continuous policy changes. […]
CEO Series with Suraya Yahaya: Demand is Growing for BPaaS and BPO Solutions
In this last blog in our series on the impact of the One Big Beautiful Bill Act for payers, risk-bearing providers, and […]
Scalable Surge Support that Protects Your SLAs
The healthcare insurance space has always been unpredictable, even more so in recent years, and Third-Party Administrators (TPAs) are continuing to see […]
Don’t Let Backlogs Derail Member Experience
Across the commercial insurance landscape, operational backlogs have become a critical pain point. Delays in claims processing, eligibility verification, and customer service […]
Staying CMS Monitoring Study-Ready Without Missing a Beat: Best Practices from the HealthAxis Call Center
Every health plan knows that a Centers for Medicare & Medicaid Services (CMS) monitoring study can put even the most experienced teams […]
Operational Continuity in Public Programs: How HealthAxis’ BPaaS Solution Can Make a Difference
Navigating Uncertainty When Federal Oversight or Support Is Reduced Periods of uncertainty in government oversight, such as government shutdowns, can place enormous strain […]
CEO Series with Suraya Yahaya: Meeting the New Community Engagement Mandate: How AxisCore and AxisConnect Simplify Tracking and Compliance
Connecting Back In our first blog, we explored the new eligibility and redetermination demands created by the One Big Beautiful Bill Act […]