Strengthening Eligibility Verification to Prevent Costly Claims Errors
Introduction Eligibility verification is one of the most important controls in payer operations. When it is weak, problems ripple across […]
Managing Operational Volatility During Medicaid Redeterminations
Medicaid redeterminations place intense operational pressure on health plans. Eligibility teams, enrollment operations, member services, billing, and provider support often […]
Modern Provider Network Management for Commercial Plans
By Norah Brennan, SVP of Product Development Commercial network management is evolving. What was once viewed primarily as a contracting […]
Why Provider Data Accuracy Matters More Than Ever in Public Programs
Provider data accuracy is not a back-office housekeeping issue. In public programs, it is an access issue, a compliance issue, and […]
Delivering Branded Member Support Across Multiple Health Plan Clients
TPAs that support multiple health plan clients face a unique challenge: members experience the TPA as the plan. That means […]
Managing Call Volume Spikes Without Growing in House Teams
Call spikes are not a surprise in health insurance, especially during predictable periods such as open enrollment, premium due dates, […]
Scaling Member Services to Meet Demand
Payers offering managed Medicaid and ACA plans operate in one of the most dynamic service environments in healthcare. Enrollment can […]
Modernizing Premium Billing for Medicaid and Public Program Plans
Premium billing for Medicaid and other public program plans has become increasingly complex. Shifting eligibility rules, fluctuating member responsibility amounts, […]
Our Most Viewed Blogs of 2025
In 2025 HealthAxis lead the conversations regarding the intersection of healthcare administration, technology, and compliance. Last year’s most popular blogs reflect a deep industry focus on operational efficiency, regulatory […]
Delivering Branded Service Across Multiple Clients
Third party administrators (TPAs) support multiple health plans, each with distinct communication styles and member expectations. To retain clients and […]
Selecting a BPaaS Partner for High-Volume, Low-Complexity Operations
How Commercial Health Plans Can Evaluate Fit, Plan Transitions, and Control Risk Commercial health plans face growing pressure to contain […]
Cost of Inaction: What Inefficient CAPS Legacy Systems Are Costing You
Recent research shows that legacy systems are absorbing an average of 41% more of your IT budget just to keep […]


