Managing Call Volume Spikes Without Growing in House Teams
Call spikes are not a surprise in health insurance, especially during predictable periods such as open enrollment, premium due dates, and major […]
Scaling Member Services to Meet Demand
Payers offering managed Medicaid and ACA plans operate in one of the most dynamic service environments in healthcare. Enrollment can shift rapidly […]
Modernizing Premium Billing for Medicaid and Public Program Plans
Premium billing for Medicaid and other public program plans has become increasingly complex. Shifting eligibility rules, fluctuating member responsibility amounts, and heightened […]
Our Most Viewed Blogs of 2025
In 2025 HealthAxis lead the conversations regarding the intersection of healthcare administration, technology, and compliance. Last year’s most popular blogs reflect a deep industry focus on operational efficiency, regulatory preparedness, digital transformation and […]
Delivering Branded Service Across Multiple Clients
Third party administrators (TPAs) support multiple health plans, each with distinct communication styles and member expectations. To retain clients and strengthen contract […]
Selecting a BPaaS Partner for High-Volume, Low-Complexity Operations
How Commercial Health Plans Can Evaluate Fit, Plan Transitions, and Control Risk Commercial health plans face growing pressure to contain administrative costs […]
Cost of Inaction: What Inefficient CAPS Legacy Systems Are Costing You
Recent research shows that legacy systems are absorbing an average of 41% more of your IT budget just to keep running, versus […]
5 Key Indicators Your Claims Process Needs an Overhaul
Claims operations in government programs rarely fail overnight. They erode slowly. A new program is added here, a temporary policy fix is […]
A Sourcing Model for Government Program Back-Office Work
Insurance providers in the government sector face growing pressure to manage higher enrollment volumes, more complex documentation requirements, and continuous policy changes. […]
CEO Series with Suraya Yahaya: Demand is Growing for BPaaS and BPO Solutions
In this last blog in our series on the impact of the One Big Beautiful Bill Act for payers, risk-bearing providers, and […]