Health Axis Group, a leader in healthcare technology, is looking for a Customer Care Unit Analyst to join our team in Irving, Texas. The CCU Analyst is responsible for working with claims/administration, web, imaging, and EDI products. This individual will be responsible for client communication, test plan creation and execution, ticket resolution and gathering requirements and completing the necessary form that will be used to provide specifications for programmers. Working with the third party vendors on behalf of our clients to include the print and distribution vendor.
Serve as a backup and/or provide support to the CCU Manager and Director of Accounts and Customer Support.
Primary responsibilities will include providing business expertise during the receipt, review, and delivery of client requests and internal projects.
Manage resolution of incoming client tickets, including; gathering information, recreation of issue, resolution of the issue and coordination with programming staff.
Analyze incoming client project requests and gather business requirements. Document client requirements for review.
Use ad hoc reporting tools to complete daily job responsibilities.
Ensure appropriate communication with the clients on all projects/tickets, as needed.
Customer Care Unit coverage – monitor and log incoming email, eFax, and telephone call requests from clients (internal & external) into CSM and/or HAXCOM.
Ensure all tickets assigned to the customer care unit are properly assigned to the correct department and/or resource daily.
Ensure all tickets assigned to the customer care unit / CCU Analyst are brought to completion based on the severity daily.
Execute QA test plans, manage “after-hours” errors, manage client banking request(s) and manage security access within UniData.
Customer Care duties as assigned.
0-5 years in related field
Customer service oriented
Must type at least 45 wpm with a high accuracy level
MS Office Suite
MS Access, Excel
Must be able to proficiently use a standard keyboard, mouse, and PC.
Bachelor’s Degree or equivalent experience.
Include salary history with your response. Email resume to email@example.com. Subject line should include: CCU Analyst.
Thank you for your interest in pursuing a career at the HealthAxis Group. We are currently assembling a team of individuals dedicated to meeting the challenges of the healthcare technology space. Please fill out the form below and attach your resume. We will review it, and if we see a fit, we will contact you to continue the process.
Equal Opportunity Statement
HealthAxis Group is committed to the philosophy of equal opportunity employment and does not discriminate against any employee or applicant on the basis of race, color, ancestry, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, medical condition, marital status, veteran status, or other non-job-related criteria.