Lisa Kemp

Lisa Kemp is the Vice President of Service Excellence at HealthAxis, where she is dedicated to enhancing satisfaction for clients, members, and providers. She leads the development and implementation of strategies aimed at improving the overall experience across various touchpoints within the healthcare ecosystem. Her focus includes streamlining processes, enhancing communication channels, and introducing innovative solutions to ensure HealthAxis delivers exceptional service to all stakeholders.

With over 20 years of experience in the healthcare industry, Lisa brings extensive expertise in call center operations, enrollment and premium billing processes, reconciliation, and sales across Medicaid, Medicare, and the marketplace. Her proven track record of driving positive outcomes and implementing successful initiatives highlights her proficiency in problem-solving and strategic planning.

Before joining HealthAxis, Lisa's extensive background and accomplishments in the healthcare sector equipped her with a deep understanding of the industry's complexities. This enabled her to navigate challenges adeptly and drive positive change. Her leadership ensures that HealthAxis continues to foster excellence and operational efficiency, ultimately benefiting clients and the organization.

Outside of her professional commitments, Lisa values spending quality time with her family and friends. She is passionate about animal welfare and volunteers for non-profits to foster mamma dogs and their litters. In her leisure time, she enjoys engaging in DIY projects around her home, which reflect her creativity and hands-on approach to continuous improvement.