Blog

Why Provider Data Accuracy Matters More Than Ever in Public Programs

March 2, 2026

Provider data accuracy is not a back-office housekeeping issue. In public programs, it is an access issue, a compliance issue, and […]

Delivering Branded Member Support Across Multiple Health Plan Clients

February 17, 2026

TPAs that support multiple health plan clients face a unique challenge: members experience the TPA as the plan. That means […]

Managing Call Volume Spikes Without Growing in House Teams

February 9, 2026

Call spikes are not a surprise in health insurance, especially during predictable periods such as open enrollment, premium due dates, […]

Scaling Member Services to Meet Demand

February 3, 2026

Payers offering managed Medicaid and ACA plans operate in one of the most dynamic service environments in healthcare. Enrollment can […]

Modernizing Premium Billing for Medicaid and Public Program Plans

January 14, 2026

Premium billing for Medicaid and other public program plans has become increasingly complex. Shifting eligibility rules, fluctuating member responsibility amounts, […]

Our Most Viewed Blogs of 2025

January 9, 2026

In 2025 HealthAxis lead the conversations regarding the intersection of healthcare administration, technology, and compliance. Last year’s most popular blogs reflect a deep industry focus on operational efficiency, regulatory […]

Delivering Branded Service Across Multiple Clients

December 10, 2025

Third party administrators (TPAs) support multiple health plans, each with distinct communication styles and member expectations. To retain clients and […]

Selecting a BPaaS Partner for High-Volume, Low-Complexity Operations

December 9, 2025

How Commercial Health Plans Can Evaluate Fit, Plan Transitions, and Control Risk  Commercial health plans face growing pressure to contain […]

Cost of Inaction: What Inefficient CAPS Legacy Systems Are Costing You

December 4, 2025

Recent research shows that legacy systems are absorbing an average of 41% more of your IT budget just to keep […]

5 Key Indicators Your Claims Process Needs an Overhaul

December 3, 2025

Claims operations in government programs rarely fail overnight. They erode slowly.  A new program is added here, a temporary policy […]

A Sourcing Model for Government Program Back-Office Work

December 2, 2025

Insurance providers in the government sector face growing pressure to manage higher enrollment volumes, more complex documentation requirements, and continuous […]

CEO Series with Suraya Yahaya: Demand is Growing for BPaaS and BPO Solutions

November 25, 2025

In this last blog in our series on the impact of the One Big Beautiful Bill Act for payers, risk-bearing […]