Delivering Branded Member Support Across Multiple Health Plan Clients
TPAs that support multiple health plan clients face a unique challenge: members experience the TPA as the plan. That means […]
Managing Call Volume Spikes Without Growing in House Teams
Call spikes are not a surprise in health insurance, especially during predictable periods such as open enrollment, premium due dates, […]
Scaling Member Services to Meet Demand
Payers offering managed Medicaid and ACA plans operate in one of the most dynamic service environments in healthcare. Enrollment can […]
Modernizing Premium Billing for Medicaid and Public Program Plans
Premium billing for Medicaid and other public program plans has become increasingly complex. Shifting eligibility rules, fluctuating member responsibility amounts, […]
Our Most Viewed Blogs of 2025
In 2025 HealthAxis lead the conversations regarding the intersection of healthcare administration, technology, and compliance. Last year’s most popular blogs reflect a deep industry focus on operational efficiency, regulatory […]
Delivering Branded Service Across Multiple Clients
Third party administrators (TPAs) support multiple health plans, each with distinct communication styles and member expectations. To retain clients and […]
Selecting a BPaaS Partner for High-Volume, Low-Complexity Operations
How Commercial Health Plans Can Evaluate Fit, Plan Transitions, and Control Risk Commercial health plans face growing pressure to contain […]
Cost of Inaction: What Inefficient CAPS Legacy Systems Are Costing You
Recent research shows that legacy systems are absorbing an average of 41% more of your IT budget just to keep […]
5 Key Indicators Your Claims Process Needs an Overhaul
Claims operations in government programs rarely fail overnight. They erode slowly. A new program is added here, a temporary policy […]
A Sourcing Model for Government Program Back-Office Work
Insurance providers in the government sector face growing pressure to manage higher enrollment volumes, more complex documentation requirements, and continuous […]
CEO Series with Suraya Yahaya: Demand is Growing for BPaaS and BPO Solutions
In this last blog in our series on the impact of the One Big Beautiful Bill Act for payers, risk-bearing […]
Delivering Scalable, Integrated Success for Health Plans and Providers Facing the Industry’s Most Persistent Pain Points
Introduction Payers and providers today face a complex mix of challenges: mounting administrative costs, inconsistent data insights, increasing regulatory pressure, […]


