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Delivering Branded Member Support Across Multiple Health Plan Clients

TPAs that support multiple health plan clients face a unique challenge: members experience the TPA as the plan. That means […]

Managing Call Volume Spikes Without Growing in House Teams

Call spikes are not a surprise in health insurance, especially during predictable periods such as open enrollment, premium due dates, […]

Scaling Member Services to Meet Demand

Payers offering managed Medicaid and ACA plans operate in one of the most dynamic service environments in healthcare. Enrollment can […]

Modernizing Premium Billing for Medicaid and Public Program Plans

Premium billing for Medicaid and other public program plans has become increasingly complex. Shifting eligibility rules, fluctuating member responsibility amounts, […]

Our Most Viewed Blogs of 2025

In 2025 HealthAxis lead the conversations regarding the intersection of healthcare administration, technology, and compliance. Last year’s most popular blogs reflect a deep industry focus on operational efficiency, regulatory […]

Delivering Branded Service Across Multiple Clients

Third party administrators (TPAs) support multiple health plans, each with distinct communication styles and member expectations. To retain clients and […]

Selecting a BPaaS Partner for High-Volume, Low-Complexity Operations

How Commercial Health Plans Can Evaluate Fit, Plan Transitions, and Control Risk  Commercial health plans face growing pressure to contain […]

Cost of Inaction: What Inefficient CAPS Legacy Systems Are Costing You

Recent research shows that legacy systems are absorbing an average of 41% more of your IT budget just to keep […]

5 Key Indicators Your Claims Process Needs an Overhaul

Claims operations in government programs rarely fail overnight. They erode slowly.  A new program is added here, a temporary policy […]

A Sourcing Model for Government Program Back-Office Work

Insurance providers in the government sector face growing pressure to manage higher enrollment volumes, more complex documentation requirements, and continuous […]

CEO Series with Suraya Yahaya: Demand is Growing for BPaaS and BPO Solutions

In this last blog in our series on the impact of the One Big Beautiful Bill Act for payers, risk-bearing […]

Delivering Scalable, Integrated Success for Health Plans and Providers Facing the Industry’s Most Persistent Pain Points

Introduction  Payers and providers today face a complex mix of challenges: mounting administrative costs, inconsistent data insights, increasing regulatory pressure, […]