As 2024 unfolded, healthcare organizations faced a rapidly shifting landscape—embracing advanced technologies, navigating regulatory complexities, and doubling down on member retention strategies. Throughout the year, HealthAxis delved into these challenges and opportunities, sharing insights that resonated across the industry.
From strategies for retaining members to preparing for CMS audits and ethical AI implementation, these posts highlighted critical trends shaping healthcare. As we look to 2025, these topics remain as relevant as ever, guiding payers and third-party administrators to tackle rising operational costs, compliance pressures, and evolving member expectations.
Here is a look back at the blogs that captured your attention in 2024.
Achieving Member Retention Excellence: Strategies for Healthcare Payers | April 2024
In today’s competitive healthcare landscape, retaining existing members is more cost-effective than acquiring new ones. Achieving high retention rates requires balancing member satisfaction, operational efficiency, and cost control.
This blog brings to light the key factors healthcare payers need to consider when prioritizing member satisfaction. We will explore how identifying operational gaps can illuminate areas for improvement, ultimately leading to a more engaged and loyal membership base. Read more on member retention here.
The Impact of Non-Compliance for Healthcare Organizations | August 2024
In the intricate realm of healthcare, healthcare organizations confront the daunting challenge of adhering to stringent regulations. Non-compliance can precipitate severe financial penalties, erode trust, and impair operational efficacy.
Striking a balance between regulatory adherence, operational efficiency, and financial stability is essential to safeguarding the organization’s reputation and ensuring its long-term success in a highly scrutinized and competitive industry. Read more here.
Top Technology Investments for U.S. Healthcare Payers in 2025: Part 1 | Eric Strikowski, Chief Innovation Officer | November 2024
As operational costs rise, consumer expectations evolve, and technology rapidly advances, payers are compelled to reassess their technology priorities to stay competitive and ensure they can scale efficiently while addressing complex regulatory and operational demands. According to several sources, a few specific key areas are emerging as top investment priorities, all aimed at boosting efficiency, enhancing patient outcomes, and optimizing operations. Discover the top technology investments here.
Ethics, Equity, & Data: The Core of Artificial Intelligence in Healthcare | Chris House, Chief Technology Officer | May 2024
While artificial intelligence (AI) has the potential to revolutionize healthcare by enhancing efficiency and accuracy, its success depends on upholding ethics, equity, and data quality. Ethical AI requires transparency and accountability to prevent perpetuating biases present in historical data. Ensuring equity involves designing AI systems that address and correct these biases to serve all demographics fairly.
High-quality data is essential, as the effectiveness of AI models is directly tied to the integrity of the input data. HealthAxis is committed to integrating these principles to drive responsible AI innovation in healthcare. Read more about ethical AI here.
5 Signs You’re Not Ready for Your CMS Part C and Part D Program Audit Now | Milonda Mitchell, Compliance Officer | February 2024
In the complex landscape of healthcare administration, being prepared for a CMS (Centers for Medicare & Medicaid Services) Parts C and Part D Program Audit is paramount for healthcare payers. These audits are critical for ensuring compliance with federal regulations and maintaining the integrity of healthcare services. However, several indicators can suggest an organization may not be fully prepared for such scrutiny. Find out what those signs are here.
In 2025, HealthAxis remains focused on empowering healthcare payers and third-party administrators with forward-thinking solutions to streamline operations, improve member retention, and deliver measurable results. Schedule a discovery call to learn how HealthAxis can help your organization succeed this year and beyond.
