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Medical Call Center

Your key to a seamless, customer-centric experience is a medical call center.

target for premium Billing target

Challenge: Overburdened Call Centers

Member and provider call centers face escalating demands amid resource constraints. Resulting in prolonged wait times, customer frustration, and missed opportunities. Balancing growth and efficiency is challenging, demanding a skilled, responsive team. Success hinges on streamlined operations, automation, and cost reduction, ensuring prompt member service and maintaining high-quality interactions

Expert Assurance Solution

Solution: Streamlined Member and Provider Support

HealthAxis delivers top-tier medical call center outsourcing, catering to member and provider needs. Our seasoned agents leverage cutting-edge tech and tailored training to manage diverse inquiries, adaptable to your unique requirements. With a proven track record supporting national TPAs and employer groups, our skilled team offers customized services, incorporating real-time monitoring. We meet CMS-mandated metrics, guaranteeing exceptional service quality.

We’re Confident That We Can Help You Achieve High Star Ratings, Providing:

Hold times less than 45 seconds

80% of calls answered within 30 seconds

Abandonment rate less than 5%

Call quality scores that meet or exceed an average score of 97%

Seasoned and experienced team placing an emphasis on customer experience

Schedule a Discovery Call

See The Power of HealthAxis

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