Partnering in Trust: Navigating Compliance for Seamless Operations
When choosing a third-party administrator and technology platform, it is critical to be able to trust that they will appropriately manage the sensitive healthcare information of your members and providers. At HealthAxis, we understand the gravity of safeguarding both protected health information (PHI) and provider data. We've created a robust and secure ecosystem designed to fulfill or exceed compliance requirements mandated by both state and federal regulations. We also ensure that our employees and any subcontracted service providers uphold ethical and compliant behavior, thereby reducing your administrative burden and ensuring superior member and provider experiences.
Integrity in Action: Our Commitment to Compliance and Accountability
At HealthAxis, our Compliance and Ethics Program is designed to offer operational guidance, ensure processes and people achieve the requirements set out by regulations and obligations, and foster a culture of integrity, ethical behavior, and accountability. This includes developing and fortifying active defenses against fraud, waste, and abuse. Our Business Ethics and Standards of Conduct policy applies equally to all of our stakeholders, including officers, directors, employees, and vendors. We've developed this policy to address ethical risks proactively, offering guidance to identify and respond to ethical issues and mechanisms to report unethical conduct.
To ensure anonymity, we make it easy to voluntarily and anonymously report through an independent third party. In addition, HealthAxis enforces this policy to prevent and abruptly halt any perceived unethical or unlawful behavior. Violators of these standards and those who fail to report known violations are disciplined accordingly. We do not tolerate any forms of intimidation, retaliation, or retribution against those who make good-faith reports of suspected violations of Federal HealthCare or Government Program Requirements. Our dedicated policy on non-retaliation and non-intimidation encourages open reporting.
SOC 2 Type 2 Certification
HealthAxis is SOC 2 Type 2 certified, which means that our security controls have been independently assessed and found to meet the requirements of the American Institute of Certified Public Accountants (AICPA). This certification provides you with assurance that your data is in good hands.
Security-First Approach
At HealthAxis, we go the extra mile to secure not only your data but also the sensitive information of your members. Our steadfast commitment to security revolves around preserving your trust and your members' peace of mind.
We employ a rigorous defense-in-depth strategy, establishing multiple security layers to protect your data and your members' personal information from any possible threats. Our security measures are continuously updated, following industry best practices, ensuring that we're always a step ahead of emerging risks.
Privacy
We understand that safeguarding your data is more than just a responsibility; it's an obligation and commitment we make to you and your members. We provide the security you need to deliver exceptional healthcare services without worries about data breaches or privacy issues.
When you entrust us with data, we ensure it remains solely yours. Our comprehensive security protocol is specifically designed to protect and use your data strictly in accordance with our Customer Terms of Service and Privacy Policy. We vow to never compromise on data privacy, and we do not share information across clients or engage in data selling.
Uncompromised Integrity
Working as a provider of goods and services for healthcare companies, and especially government-sponsored programs, HealthAxis screens all staff against the exclusions lists during the hiring process and monthly thereafter and ensures they meet all training requirements that are both imposed and beneficial to ensure they are familiar with privacy, security, FWA, compliance, and department specific requirements annually and as requirements change.
Taking a Stand: Reporting Violations Responsibly with HealthAxis
Any suspected or confirmed violations can be reported to any of the following: