Frequently Asked Questions
IT/Security FAQs
HealthAxis utilizes advanced encryption techniques to secure your data both during transmission and at rest. All data sent to and from our servers is secured using Transport Layer Security (TLS) 1.2, while stored data is protected using Advanced Encryption Standard (AES) encryption. Additionally, our data centers are certified to ISO standards, ensuring stringent physical security and data integrity.
HealthAxis is committed to protecting the privacy and security of your data. We have a robust security program that includes multiple layers of protection, such as firewalls, intrusion detection systems, and encryption. We also adhere to industry best practices to ensure that your data is safe.
SOC 2 Type 2 certification is a rigorous audit that assesses the security, availability, processing integrity, confidentiality, and privacy of an organization's information systems. HealthAxis is SOC 2 Type 2 certified, which means that our security controls have been independently assessed and found to meet the requirements of the American Institute of Certified Public Accountants (AICPA).
HealthAxis’s Compliance & Ethics department reviews regulations, guidance documents and memos daily to ensure all relevant changes are communicated and configured within our systems and processes. Policies are regularly updated and distributed to adhere to applicable state and federal regulations.
AxisCore™ FAQs
Absolutely. AxisCore™ is built with a flexible integration architecture allowing seamless data exchanges with various systems, including EHRs, EMRs, and practice management software. Our service-oriented design, open APIs, and next-generation CAPS technology make AxisCore™ interoperable and highly collaborative, ensuring smooth integration with external systems for enhanced efficiency and minimal disruption.
Yes. AxisCore™'s flexible architecture is scalable, supporting a health plan of any size. The platform can evolve with your needs, ensuring continuous efficiency.
Certainly! AxisCore™ is configurable to tailor logic, workflow, and integration interfaces according to your organization's unique strategies. This adaptability ensures that the solution aligns precisely with your operational requirements.
AxisCore™ is designed with a modular approach, allowing you to choose and customize components that fit your specific business needs. This flexibility ensures that you're getting precisely what you need, enhancing operational efficiency.
AxisCore™'s cutting-edge CAPS technology solves the complexities of interoperability by seamlessly linking disparate systems. With advanced APIs and clearinghouse automation that leverage standard-based transactions such as ANSI X12 and FHIR interfaces, along with our own proprietary formats, we can facilitate data exchange, simplify workflows, and foster real-time communication between payers, providers, and members.
AxisConnect™ FAQs
Business Process as a Service (BPaaS) refers to a cloud-based service model where a third-party provider manages and delivers end-to-end business processes for organizations. These processes can include data exchange, transaction handling, and collaboration among various stakeholders within a specific industry, in this case, healthcare.
HealthAxis's solution AxisConnect™ is a prime example of BPaaS in the healthcare realm. It acts as a bridge between healthcare payers, providers, and other entities, facilitating the secure and efficient exchange of critical information. With AxisConnect™, organizations can streamline their operations, reduce manual effort, and enhance collaboration by leveraging our advanced technology to handle complex business processes seamlessly. This allows our clients to focus more on their core activities while entrusting essential administrative processes to a reliable and capable BPaaS solution.
Absolutely! We understand that each organization is unique, and that's why AxisConnect™ is designed to be highly customizable. Our BPaaS solution is built to scale and can be tailored to align with your organization's specific requirements, processes, and data formats. As your needs evolve and your organization expands, AxisConnect™ remains a reliable and adaptable partner, ensuring that your critical business processes continue to operate seamlessly.
AxisConnect™ transforms value-based care delivery by seamlessly integrating people, processes, and cutting-edge CAPS technology AxisCore™. This harmonization allows our clients to optimize costs, quality, and service levels, driving improved healthcare outcomes.
AxisConnect™ is integrated directly with CMS for enrollment processes. This direct integration facilitates efficient and accurate enrollment, reducing administrative burdens and ensuring compliance with CMS guidelines.
Absolutely! AxisConnect™ offers the unique advantage of scaling down while maintaining high-quality service and cost-effective pricing options. This flexibility ensures that you're getting the best value for your investment.
Client Services FAQs
HealthAxis offers a comprehensive range of client services to support your healthcare operations. Our services encompass implementation, training, customer support, and ongoing consultation to ensure the successful adoption and utilization of our solutions.
Our implementation team works closely with your organization to ensure a smooth and efficient deployment of our solutions. We customize the implementation process to fit your specific needs and collaborate to achieve a successful go-live.
You can easily reach our client services team through our dedicated support channels. Clients have a designated account manager available for assistance, and you can also contact our support team during our business hours, which are from 9 AM to 5 PM Eastern Time, through:
- Web – https://healthaxissupport.zendesk.com
- Phone – 888-974-2947
- Email – info@healthaxis.com
We are committed to providing you with reliable support every step of the way!
Yes, our client services team comprises seasoned professionals with deep industry knowledge. We stay up to date with the latest healthcare trends and best practices to provide you with valuable guidance and support.
Client satisfaction is a top priority for us. We regularly gather feedback, measure performance, and make continuous improvements to our services to ensure that you are receiving the highest level of support and value.
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