This month we chat with Heather Hackwell, Senior Manager Operations about her department and what their daily activities include.
Tell us about your department/team – what/who do they support and how?
My team uses the Insur-Image products for data entry of Health Care Finance Administration (HCFA), Uniform Billing (UB), and Dental claim forms. We provide this service for all onshore customers and Medicare plans. We also assist the Enrollment Department with the Medicare enrollment applications by entering the data into the Member Enrollment Portal.
What does an average day look like for you / your team?
The HealthOps data entry team receives thousands of claims to process daily. They are scanned in our mailroom or by our clients. We perform page identification, data entry, and audits of these claims. 95% must be processed within 24 hours of the received date to meet our Service Level Agreement (SLAs).
Are there any new developments in your department or on your team we should know about?
My department has been working hard to prepare for the Annual Election Period (AEP). For the last six weeks, we have been training seasonal team members to be equipped to handle the increase in enrollment applications we get during this time.
What have you learned from a client, partner, or coworker that has made an impact on our business?
I have worked closely with many different departments and team members throughout my years with the company. The excellent customer service they all provide for our customers has a significant impact on our business.
What has been your favorite memory so far with HealthAxis?
The times I have been able to learn from others within the company or help others gain knowledge.
