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Modern BPaaS & BPO Capabilities

Streamline operations with tailored solutions that enhance efficiency, reduce costs, and improve outcomes for your health plan members.

Maximize Operational Efficiency with AxisConnectTM BPaaS & BPO Solutions

In the complex landscape of healthcare, operational efficiency is critical to success. Through our AxisConnectTM suite of services, HealthAxis offers advanced business process as a service (BPaaS) and business process outsourcing (BPO) capabilities designed to optimize and streamline your middle and back-office operations. Tailored specifically for healthcare payers, our solutions reduce costs while delivering exceptional service to the members and providers you serve.

Supported by a dedicated behind-the-scenes team, we seamlessly integrate with your existing infrastructure, providing continuous feedback and ensuring the highest quality service to you and your customers. With AxisConnectTM, transform your operations and focus on what truly matters—delivering outstanding healthcare experiences.

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AxisConnectTM

Explore Our Comprehensive BPaaS & BPO Capabilities

Click on the cards below to discover a suite of BPaaS & BPO capabilities that will streamline your operations.

Appeals & Grievances »

Claims Administration »

Credentialing »

Encounter Data Processing System (EDPS) For Risk Adjustment »

Enrollment »

Fulfillment »

Member and Provider Call Centers »

Premium Billing »

Provider Management and Reimbursement »

Reporting »

System Configuration »

Utilization Management »

HealthAxis by the Numbers

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Years of Experience

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Claims Paid Annually

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Claims Processed Annually

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Health Plans Served

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Benefits Plans Managed
Business Process as a Service (BPaaS)

Effortlessly Manage Healthcare Operations with Flexible BPaaS Support

HealthAxis’ Business Process as a Service (BPaaS) offers scalable, flexible support models powered by our purpose-built core admin technology, AxisCore™. Let us manage any and all front, mid, and back-office operations, empowering you to streamline processes, optimize costs, and elevate member experiences across the entire healthcare journey.

Tailored service models designed to meet your unique operational needs.

Comprehensive support for front, mid, and back-office tasks.

Seamless integration with CMS and other essential systems.

Expertise across all health plan types, including commercial, Medicare, Medicaid, and special needs plans.

BPO Services that Scale with You: Expertise You Can Trust

HealthAxis’ Business Process Outsourcing (BPO) services empower healthcare organizations to focus on their core mission: delivering exceptional member care. By outsourcing administrative functions like call centers, credentialing, and utilization management to our experienced team, you gain operational efficiency without sacrificing quality.

Flexible, a-la-carte service options.

Onshore and offshore staffing tailored to your goals.

Decades of expertise in partnering with health plans, risk-bearing providers, and TPAs.

End-to-end support, from member engagement to claims administration.

Business Process Outsourcing (BPO)

See What Our Clients Are Saying

The team at HealthAxis is extremely helpful and informative. Their knowledge base for ideas, problem solving, and delivery are done so with outstanding quality and readiness. HealthAxis recognizes our concerns and they address them clearly and concisely by demonstrating superb product and system knowledge which earns our trust in their abilities.

Sharon Abney

Chief Operating Officer
InsuranceTPA.com Administrators
Over the course of our 22-year relationship, HealthAxis has provided exceptional service and support to our team. We value the collaboration and knowledge that their team brings to the table to address our concerns timely and efficiently.

Jennifer Moore

Vice President of the Group Health Program
NTCA–The Rural Broadband Association
HealthAxis has consistently met the Medicare supplement processing needs of our organization since January 2014. We can rely on them to process timely, error-free results. They maintain open communications and are very responsive to our processing and/or programming needs. We have asked for many processing upgrades over the years, and we have never had a request be denied or not be completed within time constraints. Questions are given top priory and solutions to issues are presented without prompting. Consistency is paramount, with minimal changes to the staff that supports us over the years. Overall, the relationship has been one in which we can truly trust they will meet the needs of our organization and policyholders.

Kevin Roberts

Sr. Vice President of Insurance Operations
United Commercial Travelers of America

The HealthAxis platform is a user-friendly system that allows for a smooth communication between each application. This allows for multiple departments to handle member customer service in an efficient manner.

Freedom Health and Optimum HealthCare

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See The Power of HealthAxis

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