This month, we speak with Alicia Sands, Compliance Improvement Coordinator about compliance operations and upcoming initiatives.

What does an average day look like for you / your team?    

It is an exciting time to be working in Compliance at HealthAxis. The compliance department provides oversight of all functional areas. We ensure that operations comply with HealthAxis, Medicare, and other agency regulatory standards. Our workdays are full of various activities across the Compliance spectrum. Currently, daily routines include filing documents with numerous Secretary of State offices for our licensure; gathering documentation for client audits, and managing evidence submitted for upcoming HITRUST and SOC 1/SOC 2 assessments.  

What wins or challenges have you/your department recently had?  

One of the biggest challenges has been a lack of access to historical department and operational documentation.  However, an impactful win has been working with other departments to gather information and insight to build the document library for future Compliance KPIs, policies & procedures, training, and other guidance materials. The opportunity to speak with subject matter experts across the HealthAxis universe has fostered ongoing collaborative relationships.  

Are there any new developments in your department or on your team we should know about?   

The compliance department is pursuing a HITRUST certification to elevate the organization’s security framework to meet nationally and federally recognized security standards. Obtaining HITRUST certification will be critical in protecting against cybersecurity threats and will provide an added benefit for our clients. 

What have you learned from a client, partner, or coworker that has made an impact on our business?   

My compliance team members have been great at challenging me to expand my professional horizon. Through projects and task shifts, I’ve been able to add a diverse set of regulatory knowledge and skills to my professional repertoire. As an eternal student, it has been rewarding to engage in new endeavors and develop proficiencies.   

What do you value most about our culture at HealthAxis Group?    

I value HealthAxis’ caring culture. Since being here, I have had the pleasure of working for managers that care as much about my personal state of being as they do about my professional growth and productivity. There is a generous sharing of their tremendous years of knowledge and experience while also valuing the skills and expertise that I offer