Celebrating #InspireInclusion: Part 3 – Creating Inclusive Workspaces: Strategies and Advice

As we reach the culmination of our series in honor of International Women’s Day’s theme, #InspireInclusion, this final installment builds upon the insights and reflections shared in Part 1: Personal Journeys to Enhancing Diversity and Part 2: The Impact of Allyship on Diversity.

In Part 3, we shift our focus to actionable strategies for creating a more inclusive and equitable work environment. Drawing upon the collective wisdom of our HealthAxis staff, we provide guidance and advice for individuals and organizations alike, aimed at fostering a culture where everyone feels valued and empowered.

What advice would you offer to those aiming to foster a more inclusive and equitable work environment?

Consider everyone in everything and unlock the full potential of people coming together to achieve the best outcomes.

Diversity of thought, stemming from individuals with diverse backgrounds, experiences, and perspectives, enriches discussions and fuels innovation. When everyone feels valued and respected, they are more likely to contribute their unique insights and ideas, leading to better decision-making and problem-solving. Companies see improved financial performance, are better able to attract and retain top talent, and adapt to changing market demand.

Embracing inclusivity and equity is a strategic business decision that drives innovation, growth, and success. By harnessing the power of diversity, organizations can create a more vibrant, dynamic, and resilient workplace that benefits everyone involved.

Carmen Alverio

Carmen Alverio
Strategic People Partner

Listening is key. If people feel listened to, then they are more likely to share and contribute. It starts with listening and continues by supporting one another’s opinions with a positive, professional, and respectful attitude.

Beth Doyle

Beth Doyle
Configuration Manager

Leading with empathy is paramount; it’s about actively listening, genuinely understanding diverse experiences, and acknowledging unique challenges. This approach not only cultivates a culture of respect and belonging but also encourages a workplace where every individual feels valued. From my perspective, empathy is the cornerstone of inclusivity, ensuring that our diverse voices contribute to innovation and collective success. I take immense pride in being part of an organization that not only talks the talk but walks the walk when it comes to fostering an environment where every individual is seen, heard, and valued.

Amy Henry

Amy Henry
Senior Director, Marketing

To foster a more inclusive and equitable work environment, educate yourself about diversity issues, listen to diverse perspectives, lead by example, advocate for change, foster a culture of belonging, provide resources and support, and hold yourself and others accountable for promoting diversity, equity, and inclusion. By taking these steps, you can create a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives, leading to greater innovation and success.

Rebecca Pessel

Rebecca Pessel
Vice President of People

Celebrate the diverse cultures, backgrounds, and experiences of your employees. This can help to foster a sense of belonging and appreciation for diversity. Ensure that all employees have equal access to opportunities for growth and advancement. This includes providing necessary training and resources.

Peggy Dell’Orfano

Peggy Dell’Orfano
Manager, Office of Administration & Executive Assistant

Be open to learning, understanding, and embracing cultural diversities.  We have so much to learn as individuals and leaders.  The best tool for this growth is through our most important resource, which is people.

Kim Bogart

Peggy Dell’Orfano
Senior Vice President, Operations and Service Excellence

Always seek another person’s opinion on a situation, we don’t have to all agree but we all need to have a safe place to share our voice. We grow by learning from each other.

Tina Shafer

Tina Shafer
Controller

As our blog series celebrating International Women’s Day and Women’s History Month comes to a close, we are reminded that the journey toward inclusivity and equity is ongoing. The advice and strategies shared by our HealthAxis team provide a roadmap for action, but it is up to each of us to bring these practices to life.

Let’s commit to #InspireInclusion every day, making our workplace and community spaces where diversity is not just welcomed but cherished. Together, we can create a brighter, more inclusive future for all.

Navigating the TEFCA Terrain: A Roadmap for Healthcare Payers

In an era of paramount digital transformation, the Trusted Exchange Framework and Common Agreement (TEFCA) emerges as a pivotal beacon for healthcare payers. Established by the 21st Century Cures Act, TEFCA aims to create a standardized methodology for health information exchange across disparate networks.

For healthcare payers, understanding and integrating TEFCA principles into their strategies is not just about compliance; it’s about leveraging opportunities for enhanced efficiency, improved patient outcomes, and streamlined operations.

In this blog, we will delve into the nuances of TEFCA, outlining its fundamental principles, the significant benefits it offers to healthcare payers, and the practical steps that can be taken to align strategies with TEFCA’s overarching goals.

TEFCA’s Impact: Core Objectives and Significance for Healthcare Payers

TEFCA aims to establish a nationwide foundation for secure and interoperable exchange of electronic health information across disparate health information networks. This initiative addresses the long-standing challenge of fragmented data systems, promoting several key benefits for healthcare payers:

  • Improved Care Coordination: Seamless access to a member’s complete medical history, regardless of the provider network, empowers informed decision-making and facilitates better care coordination.
  • Enhanced Administrative Efficiency: Streamlined exchange of administrative data reduces the burden of duplicate data entry and manual processes, leading to improved efficiency and cost savings.
  • Reduced Fraud, Waste, and Abuse: Real-time access to accurate patient information allows for better identification and prevention of fraudulent activities.
  • Empowered Members: Individuals gain greater control over their health information, fostering patient engagement and informed decision-making.

Aligning Your Strategy with TEFCA: A Step-by-Step Guide

While TEFCA participation is currently voluntary, proactively aligning your organization’s strategy is crucial to ensure compliance and reap the full benefits of nationwide interoperability. Here’s a step-by-step guide:

  • Embracing Interoperability: The first stride towards TEFCA alignment involves embracing interoperability standards. Payers should assess their current data exchange capabilities and infrastructure, identifying gaps that may hinder seamless information flow. Investing in technology solutions that support standardized data formats and protocols is essential.
  • Enhancing Data Privacy and Security: TEFCA places a strong emphasis on protecting patient information. Healthcare payers must ensure their data privacy and security measures are robust, compliant, and in line with TEFCA’s requirements. This will require revisiting policies, conducting regular security assessments, and fostering a culture of data protection within the organization.
  • Fostering Collaboration with Providers: Collaboration with healthcare providers is crucial for the successful implementation of TEFCA. Payers should seek to build strong partnerships with providers, facilitating open communication and shared goals. This collaborative approach not only supports TEFCA’s objectives but also enhances the overall quality of care provided to members.
  • Participating in Qualified Health Information Networks (QHINs): Engaging with QHINs is a critical component of TEFCA participation. These networks serve as the backbone of the national health information exchange ecosystem. By participating in a QHIN, payers can access a broader network of health information, improving their ability to manage care and make informed decisions.

Harnessing the Power of Technology and Expertise for TEFCA Readiness

At HealthAxis, we understand the complexities and challenges healthcare payers face in navigating the TEFCA landscape. Our cutting-edge CAPS technology and modern business services, including staff augmentation, consulting, BPO and BPaaS, are designed to support payers in achieving TEFCA compliance while enhancing operational efficiencies and care quality.

From interoperability solutions to comprehensive data management and analytics services, we offer the tools and expertise payers need to thrive in this new era of healthcare information exchange. By partnering with HealthAxis, you gain access to the expertise and resources necessary to embrace the opportunities presented by TEFCA and achieve a future of seamless healthcare information exchange.

Learn more about how we can support your journey towards TEFCA compliance and beyond.

Author:

Chris House
Chris House
Chief Technology Officer
HealthAxis

HealthAxis and InfoMC Announce Strategic Partnership to Revolutionize Healthcare Management

HealthAxis, a leader in health plan administration technology and services, and InfoMC, a pioneer in medical management and behavioral health technology solutions, are proud to announce a strategic partnership that delivers a complete, end-to-end solution enabling organizations to more efficiently orchestrate whole-person care. Leveraging a collective 80+ years of experience in the healthcare industry, this collaboration marks a significant milestone in the integration of cutting-edge administrative technology and services with advanced care management and sets a new standard for comprehensive healthcare delivery.

The partnership brings InfoMC’s innovative technology solutions for behavioral health, care, and utilization management together with HealthAxis advanced core administrative technology and extensive service solutions to create a holistic approach to care. This joint, fully integrated solution simplifies the coordination, authorization and delivery of care to improve health outcomes and increase operational efficiency for all lines of business.

“Through this partnership, HealthAxis and InfoMC are poised to redefine the healthcare landscape. Combining our technological prowess with InfoMC’s innovative care management platform will drive unparalleled innovation in the industry. Our shared commitment to improving healthcare delivery will not only enhance the member experience but also contribute significantly to the advancement of a healthier future.”

Scott Martin

Scott Martin
CEO
HealthAxis

“Together, InfoMC and HealthAxis provide a one-stop shop for whole-person care, delivering a seamless, end-to-end solution integrating medical and behavioral health administration with care management to streamline the care experience for vulnerable populations. Our collaboration enables organizations to more efficiently manage the diverse needs of complex members to improve financial results and the well-being of the people they serve.”

JJ Farook

JJ Farook
Chairman and CEO
InfoMC

The integration between HealthAxis’s AxisCore™ and AxisConnect™ solutions and InfoMC’s next-generation Incedo™ Enterprise Care Management Platform removes data siloes and reduces friction across interdisciplinary teams to support more informed decision-making and facilitate compliance. This synergy will empower healthcare organizations to efficiently coordinate whole-person care to address physical, behavioral, and social determinants of health at the right time and place to remove barriers, improve health equity, and optimize financial and health outcomes.
For more information about HealthAxis and InfoMC, please visit HealthAxis.com and InfoMC.com.

About HealthAxis
HealthAxis is a leader in revolutionizing U.S. healthcare, providing integrated business solutions that support payers, risk-bearing providers, and third-party administrators at every scope and scale. Our portfolio includes AxisCore™, our core administrative technology, and AxisConnect™, a suite of services encompassing BPaaS, BPO, consulting, and staff augmentation. Together, these offerings are designed to optimize operations, boost efficiency, and enhance member engagement. Committed to tackling the unique challenges in healthcare, HealthAxis enhances the experiences of members and providers, driving positive outcomes and contributing to a healthier future. For more information, visit HealthAxis.com.

About InfoMC
InfoMC has more than 25 years of experience driving innovation in the use of behavioral and social determinants and community resources to improve how organizations manage care. Our next-generation care management platform empowers plans and providers to efficiently orchestrate whole-person care—particularly for vulnerable populations—to improve health equity, accelerate time-to-value, and ensure compliance. Available as a fully integrated platform or targeted for care, utilization, behavioral health, or employee assistance/work-life program management, our solution automates and personalizes patient journeys to improve outcomes and the overall member experience and to manage the total cost of care. For more information, please visit www.infomc.com.

Celebrating #InspireInclusion: Part 2 – The Impact of Allyship on Diversity

As we continue celebrating International Women’s Day (IWD) and Women’s History Month under the banner of this year’s IWD theme, #InspireInclusion, we delve deeper into the fabric of inclusivity with Part 2 of our three-part blog series.

Following the personal reflections and contributions explored in Part 1: Personal Journeys to Enhancing Diversity, this installment shifts focus to the cornerstone of inclusivity—allyship. Here, HealthAxis team members share their insights on the crucial role of allyship in promoting diversity and empowerment within our organization.

By emphasizing the transformative power of allies in supporting, understanding, and advocating for each other, we aim to uncover how these actions contribute to a workplace environment where diverse perspectives are not just welcomed but thrive.

How crucial is allyship for inclusivity, particularly in empowering diverse perspectives?

Allies can contribute to creating environments where everyone feels safe, respected, and valued. This can encourage individuals from diverse backgrounds to share their perspectives.

Peggy Dell’Orfano

Peggy Dell’Orfano
Manager, Office of Administration & Executive Assistant

Allyship is absolutely crucial for inclusivity, especially in empowering diverse perspectives. Allies play a vital role in advocating for and supporting individuals from marginalized or underrepresented groups. They use their influence to amplify diverse voices, challenge systemic barriers, and create more equitable opportunities. By actively listening, learning, and taking meaningful action, allies help foster a culture of belonging where everyone feels valued and respected. Additionally, allyship helps to break down stereotypes, promote understanding, and build bridges across differences, ultimately leading to greater innovation, creativity, and collaboration within organizations and society as a whole.

Rebecca Pessel

Rebecca Pessel
Vice President of People

To me, allyship is having one another’s backs. Building trust amongst the team to speak freely, knowing that your managers will listen and have your back and that your team has your interests at heart, is empowering for diverse perspectives. Our teammates must know that it’s safe to state an opinion, even if you are the only one with that opinion, and that it will be listened to and considered to foster allyship. The inclusivity and acceptance of diverse perspectives are fostered by allyship.

Beth Doyle

Beth Doyle
Configuration Manager

I started my career in telecom, which at the time was a very male-dominated industry. I was one of the few women leaders in many organizations, time over time. I was fortunate to have female and male allies who took the time and effort to give me a seat at the table. I see it as a gift that I pay forward every time I can; to open doors for others and to hold the door open for those who come after us. Allyship should not be something we “do.” It’s a gift we pass on to others.

Suraya Yahaya

Suraya Yahaya
President and Chief Operating Officer

To me, allyship expands our growth as individuals. Allyship should be included in our everyday activities, both personally and professionally. Embracing allyship creates an inclusive culture that benefits both individuals and businesses.

Kim Bogart

Kim Bogart
Senior Vice President, Operations and Service Excellence

I believe in asking each member of the group for their insight. Every member has a unique perspective based on their individual journey.

Tina Shafer

Tina Shafer
Controller

In the realm of inclusivity, allyship is indispensable, especially for amplifying diverse perspectives. True allyship transcends passive support, demanding proactive efforts to understand, champion, and elevate underrepresented voices. By actively engaging in allyship, we not only contribute to a more inclusive workplace but also foster an environment where every voice is valued and heard, driving positive change and innovation.

Amy Henry

Amy Henry
Senior Director, Marketing

The stories and insights shared by our team members illuminate the critical role of allyship in building a more inclusive and supportive work environment. Allyship is not just about intentions but actions that make a real difference. As we move forward, let’s carry the lessons of allyship into our daily practices, constantly seeking ways to support and uplift each other. Stay tuned for our final installment, where we will offer practical advice for fostering an equitable and inclusive workplace, drawing from the collective wisdom of our HealthAxis community.

Celebrating #InspireInclusion: Part 1 – Personal Journeys to Enhancing Diversity

Throughout March, HealthAxis joins the global celebration of Women’s History Month and the powerful theme of International Women’s Day: #InspireInclusion. In this three-part blog series, we’ll be featuring the voices of our incredible team members, exploring their experiences and perspectives on fostering a truly inclusive and diverse work environment aligned with the #InspireInclusion theme.

This three-part series seeks to celebrate and encourage actionable insights into fostering an environment where every voice is heard and valued.
In this first installment, we delve into the personal journeys and practices of our team.

In your role at HealthAxis, how do you contribute to enhancing a culture of inclusion and diversity, drawing from your own experiences or personal values?

 

One of the things I enjoy about working at HealthAxis is the culture of inclusion and diversity. We are lucky to have a diverse staff that is listened to and valued. What I’ve learned over the last 30 years of experience working as a member of a team is that everyone on a team has their own individual strengths and viewpoints to bring to the table. If we allow everyone’s thoughts and opinions to be heard, we are much stronger as a combined team than as an individual. Different people will see a problem from a different perspective. Some will notice details that others will not. These diverse perspectives create a more comprehensive team to tackle problems. Some may be analytical, some creative, some supportive, and some persuasive. In my role as a Configuration Manager at HealthAxis, I’ve spent time getting to know the individuals on the Configuration Team, as well as leaders from around the company. Who has strength in analytics? Customer service? Product knowledge? Historical knowledge of the customers? And so on. The strength of a team shores up one person’s weakness with another person’s strength. We share our expertise, historical knowledge, or talent with one another, and with our combined strengths, we can tackle complex problems and create solutions better together!

Beth Doyle

Beth Doyle
Configuration Manager

In efforts to keep things interesting, as well as educational, during our daily meeting, an observance of the day along with a visual, brief explanation, quote, or message is announced and emailed. (i.e. “Pay a Compliment” Day) Some observances acknowledged and celebrated cultural differences, others led to open conversation, and a few encouraged acts of participation. Colleagues are encouraged to share their personal interests and/or experiences on the topic, bringing diversity into discussions. This simple addition to our day grants us the option and opportunity to express ourselves, be included, and feel valued based on our individuality.

Sharon Pena

Sharon Pena
Operations Research Analyst

I treat all users with equal respect and consideration, ensuring that everyone feels heard and valued.

Peggy Dell’Orfano

Peggy Dell’Orfano
Manager, Office of Administration & Executive Assistant

At HealthAxis, my leadership roles provide me with the opportunity to interact with individuals from many backgrounds. I appreciate learning more about the people I interact with and hearing their stories. Everyone has a story, and hearing this from others allows us to journey into cultures and backgrounds we may not otherwise see and experience firsthand. Actively listening and engaging in these conversations expands my personal and professional growth.

Kim Bogart

Kim Bogart
Senior Vice President, Operations and Service Excellence

It’s my personal belief that diversity makes us stronger. When each person brings their own skills and perspectives to the table, we solve problems faster, we are more creative and thoughtful in our actions and we gain from the richness of each other’s experiences. I see my role twofold: bringing visibility to the value of diversity at each and every level in the company and to support my team and the organization in making courageous decisions that value diversity in all its forms.

Suraya Yahaya

Suraya Yahaya
President and Chief Operating Officer

I believe all voices should be heard, and I provide a safe place for all my team members to voice their opinions. Kindness wins every day.

Tina Shafer

Tina Shafer
Controller

Studies have shown time and time again that the best companies in business performance, employee happiness, and customer satisfaction are those that have the most diverse workforces at all levels of the organization. Throughout my career, I have seen a diversified workforce in action and have had the privilege to work alongside some of the brightest and most talented women in our industry. These women have challenged me and have no doubt made me a better leader, business partner, and person in everyday life.

Chris House

Chris House
Chief Technology Officer

As Vice President of People Operations, I spearhead efforts to cultivate a culture of inclusion and diversity by implementing inclusive policies, developing training, fostering recruitment and retention strategies that prioritize diversity, supporting employee feedback, advocating for inclusive leadership development, promoting transparent communication, and continuously evaluating and improving our people initiatives. Through these efforts, I aim to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives, driving innovation and organizational success.

Rebecca Pessel

Rebecca Pessel
Vice President of People

At HealthAxis, my marketing role allows me to weave inclusion and diversity into our brand’s narrative, reflecting the rich tapestry of our community. By intentionally showcasing diverse perspectives and experiences, we not only fuel creativity and innovation but also ensure our marketing strategies resonate broadly. Drawing from my personal journey within diverse teams, I’ve seen firsthand how embracing varied viewpoints leads to richer insights and groundbreaking solutions, ultimately strengthening our connection with our audience and reinforcing our commitment to an inclusive culture.

Amy Henry

Amy Henry
Senior Director, Marketing

Our journey through the narratives of HealthAxis team members underscores the significance of individual contributions to our collective culture of inclusion and diversity. As we continue to learn from these personal stories, we are reminded of the power of our actions and commitments in shaping an inclusive workplace. Join us in our next post as we explore the vital role of allyship in amplifying diverse perspectives and empowering every member of our community.